Shipping policy
Where we ship
Filtrazen currently ships to addresses within Australia only. We do not ship internationally at this time.
Shipping costs
• Launch promotion: free shipping on all orders Australia-wide from 1 August 2026 to 31 October 2026.
• Outside the promotional period: free standard shipping on orders over $100 AUD; a flat $10 AUD shipping fee applies to orders under $100 AUD, calculated at checkout.
• ClearFlow Club (subscription) deliveries always ship free.
Processing times
Adelaide metro and Adelaide Hills orders placed before 12:00 pm (ACST) on a business day are dispatched the same day. All other orders are processed and dispatched within 1 business day. Orders placed on weekends or public holidays are processed the next business day. You will receive a confirmation email with tracking details once your order has been dispatched.
Delivery times
• Adelaide metro and Adelaide Hills: same-day delivery for orders placed before 12:00 pm on business days. Orders placed after 12:00 pm are delivered the next business day.
• Interstate (all other Australian states and territories): approximately 3 business days from dispatch.
Delivery times are estimates only and may vary due to carrier delays, weather events, or peak periods. Filtrazen is not responsible for delays caused by the carrier once your order has been dispatched.
ClearFlow Club (subscription) deliveries
Refill capsule deliveries under the ClearFlow Club are dispatched automatically every six months, timed to arrive as your current capsule reaches the end of its life. You will receive an email notification before each delivery is processed. Shipping on all subscription deliveries is free.
Tracking
All orders are shipped with tracking. Once dispatched, you will receive your tracking number by email. If your tracking has not updated for more than 5 business days, contact us at support@filtrazen.com and we will investigate with the carrier.
Incorrect address
Please ensure your shipping address is correct at checkout. If you notice an error, contact us at support@filtrazen.com as soon as possible — we can update the address if the order has not yet been dispatched. Filtrazen is not responsible for orders delivered to an incorrectly supplied address, though we will do our best to help recover or redirect the parcel.
Lost or damaged parcels
If your order arrives damaged, or tracking shows it as delivered but you have not received it, contact us at support@filtrazen.com within 7 days. We will work with the carrier to resolve the issue and, where appropriate, send a replacement at no cost to you. Nothing in this policy limits your rights under the Australian Consumer Law.
Contact
Questions about shipping? Email us at support@filtrazen.com.