Cancellation policy

Cancelling a one-time order

You may cancel a one-time order at no cost any time before it has been dispatched. Contact us at support@filtrazen.com with your order number as soon as possible, and if the order has not yet left our warehouse we will cancel it and issue a full refund to your original payment method.

Please note that Adelaide metro and Adelaide Hills orders placed before 12:00 pm are dispatched the same day, so the window to cancel these orders may be short. Once an order has been dispatched, it can no longer be cancelled. You may instead return it under our Refund & Returns Policy once it arrives.

Cancelling a ClearFlow Club subscription

The ClearFlow Club delivers two refill capsules every six months. You can pause, skip, or cancel your subscription at any time after your first refill delivery by logging into your account at filtrazen.com or emailing support@filtrazen.com.

•    Cancellations take effect from your next billing cycle.

•    To avoid being charged for an upcoming delivery, cancel or pause at least 3 business days before your next scheduled billing date. We send a reminder email before each delivery is processed.

•    If a subscription delivery has already been billed and dispatched, it cannot be cancelled, but it may be returned under our Refund & Returns Policy.

Changes to orders

If you need to change your shipping address, swap a product, or adjust quantities, contact us at support@filtrazen.com as soon as possible. We can make changes only while the order has not yet been dispatched.

Our right to cancel

We reserve the right to cancel any order due to stock unavailability, pricing or listing errors, suspected fraud, or inability to verify order details. If we cancel your order, you will be notified by email and receive a full refund promptly.

Contact

To cancel or change an order, email support@filtrazen.com with your order number.